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Don't Be Afraid To Give Problem Customers The Boot
We have all had customers who expected far more than was their due: customers who were unreasonable, overly-demanding, condescending, hard to please and sometimes, even dishonest in their dealings with you. When a customer's reasonable expectations become unreasonable demands you must decide whether or not that customer is doing more harm to your business than good. . . . (to read the remainder of this article, please log in below.)
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